How can we help?
Email us about PropLens or the Lens phone app.
To help us answer quickly, include:
- Your workspace and project
- What you were trying to do
- For Lens, your phone model
Common questions
Where do I get Lens?
Lens is free on the App Store for iPhone. An Android version is coming soon.
How do I link Lens to a project?
In PropLens on your computer, open Account settings → Lens (or choose Link Lens from the project menu), then Show link code. Open Lens on your phone and point the camera at the code. You don’t need a separate sign-up on the phone, and Lens follows whichever project you have open.
My photos haven’t uploaded. Are they lost?
No. Lens saves every photo to your phone first and uploads in the background. Anything that hasn’t uploaded stays on the phone until you have a signal again. If an upload stops, open Captures and tap Retry.
How do I unlink my phone?
Unlink from Lens at any time. Before it unlinks, Lens asks whether unsent photos should upload first, stay on the phone or be deleted.
How do I delete my account and data?
Email [email protected] from the address you signed up with and ask us to delete your account. We’ll confirm once your account and the data linked to it are deleted. If your workspace belongs to your employer or a client, they may also need to approve removing shared project data.
How do I change or cancel my plan?
Plans are managed in PropLens on the web. See pricing for what each plan includes, or email us if you need help with billing.
See also the Lens guide, Privacy Policy and Terms of Service.